Can a customer support AI agent hand off to a person?
Yes. Handoffs can be triggered by customer intent, confidence, topic, sentiment, account value, or explicit customer request.
Customer-Facing Agents
Customer support AI agents that answer, triage, and hand off
We build customer-facing agents that help visitors and customers get answers, qualify requests, book meetings, and route complex issues to the right person.
Who this is for
Built for teams with real workflows, data, and handoffs
Businesses with repeated customer questions across web, WhatsApp, or support channels.
Sales teams that need faster lead qualification and meeting booking.
Support teams that want AI triage without losing human control.
Common workflows
Workflows we can automate
- FAQ and product support agents.
- Lead qualification and sales handoff.
- Booking, onboarding, and intake flows.
- Ticket triage, summarization, and response drafting.
What you get
Practical launch outcomes
- A customer-facing agent grounded in your service, policy, and product knowledge.
- Escalation paths for sensitive, complex, or uncertain conversations.
- Analytics on questions, handoffs, and unresolved gaps.
FAQ
Questions buyers ask before building an AI agent
Can the agent book meetings?
Yes. Booking flows can connect to calendar tools, forms, CRM records, and messaging channels.
How do you reduce incorrect support answers?
The agent should use approved knowledge sources, source-grounded retrieval, refusal rules, confidence checks, and escalation for uncertain cases.
Start with one workflow