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Cowork PluginsNew

SG Customers & Support — Cowork Plugin

Respond to customers faster, protect retention, reduce support load, and spot the fixable issues hurting satisfaction across channels.

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What it is

This pack helps support teams turn incoming customer messages into faster, better-informed responses and turns feedback into operational priorities. Claude gathers the order or account context, drafts a reply in your tone, and highlights the issues that are creating repeat tickets. The benefit is shorter response time, fewer avoidable escalations, and clearer insight into what to fix next to improve retention.

When to use it

  • A complaint just landed and you need to respond well, fast.
  • A customer is asking "where's my order?" or requesting a refund.
  • You want to know how customers are feeling across every channel.

How to use it

  1. 1Say a trigger like "answer this customer", "where's my order?", "draft a refund response", or "how are customers feeling?"
  2. 2Claude pulls order/refund status and account history, then drafts a tone-matched reply.
  3. 3Approve the reply (and any refund) — refunds only go out with your explicit sign-off.

What's inside · 4 skills

  • handle-complaint

    Handles an incoming complaint end-to-end — pulls order context, drafts a response, and suggests an operational fix.

  • ticket-deflector

    Reads a forwarded message, pulls order/refund status, and drafts a tone-matched reply in your voice — can issue refunds with approval.

  • customer-pulse

    Aggregates messages, reviews, disputes, and tickets into a themes report with verbatim evidence and a 'do these three things' list.

  • customer-pulse-check

    A quick synthesis of recent feedback into a top-3 fixable issues list with drafted response templates.

How to install a Cowork plugin

  1. 1Download the .zip below and unzip it — inside you'll find the plugin file and an installation guide.
  2. 2Open the Claude desktop app (Cowork) and start a new chat.
  3. 3Click the + (attach) button and add the .plugin file — it appears with a PLUGIN badge.
  4. 4Type "install this plugin" and send the message. (The install preview only appears after you send.)
  5. 5On the preview, click Install. Every skill in the pack loads at once.
  6. 6Say a trigger phrase (e.g. "close the month"). When a skill needs a tool, Claude prompts you to connect it via Settings → Connectors.